How can I confirm my reservation?

To finalise your booking and secure your apartment, please complete the following steps:

 

Once you have created your tenant profile and started the booking process, please complete all the required information. If you have a valid SEPA-compatible bank account and wish to pay your monthly rent by direct debit, simply enter your bank details.If you do not have a valid SEPA-compatible bank account, you can skip this step and continue with your booking.

 

Your tenancy agreement will then be generated for you to review and sign online. You can also access it later in your tenant portal. Please sign your tenancy agreement within 5 days, otherwise your booking will be cancelled.

 

Pay your deposit by bank transfer within 14 days of your tenancy agreement being countersigned. If we do not receive your deposit within this period, your booking will be cancelled. Once we have received your deposit, your booking will be fully confirmed, and you will receive a final confirmation email.

 

Tip: You can check the status of your booking at any time in the THE FIZZ Tenant Portal, where you can update details, download documents, or sign agreements, with further explanations available on our blog.

 

Required documents:

Please upload the following documents to the Tenant Portal as soon as they are available:

Proof of status: Certificate of enrollment (Immatrikulationsbescheinigung), proof of training/apprenticeship, or an employment contract (for working professionals).

Payment & Protection: The completed SEPA direct debit mandate and proof of valid private liability insurance.