Gregor

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  • How can I make payments from abroad?

    You are welcome to pay your rent or deposit from a foreign bank account. To avoid processing delays or automated late payment fees, please keep the following in mind: Cover all transfer fees: Inter...

  • What do I need to do before I move out?

    Before you move out, you will need to return the apartment to its original condition. This means removing your personal belongings and cleaning the apartment so that it is left in the same conditio...

  • What is liability insurance and why do I need it?

    Liability insurance covers liability damages and thus protects the insured person from losing his or her own assets due to damage. For example, if the policyholder loses the key to the rented apart...

  • How do I receive my mail and parcels?

    You will receive your own mailbox assigned to your apartment number.Letters are delivered directly to your mailboxFrom Monday to Friday, our staff will accept standard-sized parcels on your behalfY...

  • What happens if I pay late?

    Rent is due on the date specified in your lease agreement. Because our billing processes are automated, late payments carry important consequences:Late Payment Fees: If your monthly all-in rent is ...

  • What happens at the move-out appointment?

    When you leave the apartment, a move-out protocol will be drawn up. One of our staff members will inspect the property to check for any damage or uncleanliness. Once the handover is complete, you c...

  • How can I book a viewing and what can I view?

    We look forward to welcoming you to an on-site viewing. How to book: You can easily schedule your personal appointment using our Online Calendar. During the tour, you will be shown the community ar...

  • Can I bring my pet?

    You may keep small animals that are common in the apartment, as long as they’re kept in suitable containers appropriate to the species.Keeping non-residential animals requires the written consent o...

  • What happens if I overpay?

    If you accidentally transferred too much money or submitted a duplicate payment, there is no need to worry or open a support ticket. The funds will be processed as follows: Automatic Account Credit...

  • Can I extend my stay?

    Yes, you can continue staying at THE FIZZ Vienna. Our tenancy agreements are unlimited period (open-ended), so there is no need to extend your agreement. Your tenancy continues automatically unless...