Gregor
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What do I do if something breaks in my apartment?
If something breaks in your apartment, you are welcome to contact your reception during opening hours or contact us here.
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What is termination without notice?
A termination without notice (fristlose Kündigung) is the most severe legal action taken when agreement rules are broken. It is issued when a tenant's behavior makes it impossible for THE FIZZ to r...
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Is there a sample tenancy agreement?
Yes, we offer our sample tenancy agreement here for download. This way you can inform yourself about certain contract conditions in advance.
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What are Starter Sets?
We offer you various starter kits that can make your move-in easier.You can purchase them either during your booking or afterwards via our order form. You can find all available sets here.
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How can I end my tenancy agreement earlier by providing a new tenant?
THE FIZZ allows you to exit the agreement early by taking over the responsibility of finding a suitable replacement tenant to assume your lease. To ensure a successful transfer, please follow these...
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How can I terminate my parking space agreement?
f you no longer need your car or motorbike parking slot at THE FIZZ, you must actively submit a termination notice. Because parking spaces are almost always bound to a completely separate legal agr...
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How do I pay my all-in rent?
The all-in price will be debited monthly via SEPA direct debit. The all-in price is always debited on the fifth of the month. (A debit on your desired date is unfortunately not possible).If we do n...
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What should I do if I don’t have a SEPA-enabled account yet?
No problem! You will find the document for the SEPA mandate in your agreement document and have up to 14 days after the start of the agreement to open a SEPA-enabled account and send us the complet...
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How can I cancel my booking?
You have booked by mistake or have changed your mind? Simply contact us via our contact form. We will help you with the cancellation of the booking as long as the booking is not confirmed yet. If...
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What is the community?
The community is you! We offer you the opportunity to become part of our international community during your time at THE FIZZ. Make friends with people from all over the world and expand your netwo...