What high-speed internet is used in THE FIZZ?

Internet services at THE FIZZ are provided by external internet providers. The responsible provider depends on your residence. For connection issues, login problems, slow internet speeds, or technical support, please contact your internet provider directly. House Management cannot troubleshoot or resolve internet connection issues. Find your provider below:

ASK4 – All THE FIZZ residences except Hamburg Hammerbrook, Aachen and Munich
Glide – THE FIZZ Hamburg Hammerbrook 
D.T.Net Service – THE FIZZ Aachen and THE FIZZ Munich

Internet Support – ASK4
Provider: ASK4
ASK4 is the internet provider for all THE FIZZ residences except Hamburg Hammerbrook, Aachen and Munich.
For support with:

Internet access
Login credentials
Device registration
Wi-Fi issues
LAN connection issues

Please contact ASK4 directly:
🔗 https://support.ask4.com/hc/en-gb/requests/new

Internet Support – Glide
Provider: Glide
Glide is the internet provider for THE FIZZ Hamburg Hammerbrook (WDQ).
For support with:

Internet access
Account setup
Login issues
Connectivity problems

Please contact Glide directly:
🔗 https://glide.co.uk/help-and-support/

Internet Support – D.T.Net Service
Provider: D.T.Net Service
D.T.Net Service provides internet services at:

THE FIZZ Aachen
THE FIZZ Munich

For support with:

Internet access
Account setup
Login issues
Connectivity problems

Please contact Glide directly:
🔗 https://dtnetservice.de/anfrage-stellen/