Gregor

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  • I have locked myself out

    If you have locked yourself out, please contact your House Management team or reception during opening hours. They will assist you in accessing your apartment.Outside of reception hours, please con...

  • What is a warning notice?

    A written warning is a unilateral declaration of intent. Its purpose is to inform the tenant that a certain behaviour, e.g. noise at night or constantly late rent payments, is considered to be in b...

  • Can I withdraw from my tenancy agreement?

    Please note that a general 14-day right of withdrawal does not apply to tenancy agreements in Austria. Once the tenancy agreement has been signed by both parties, it becomes legally binding immedia...

  • Can I sub rent my apartment?

    Subletting your apartment is possible but requires prior approval from the landlord. The minimum subtenancy period is three months; shorter periods may be possible in consultation with the Property...

  • Will I receive invoices for my payments?

    At THE FIZZ, invoices are generally not issued for monthly rent or the deposit, as these payments are based on your tenancy agreement. Your payment obligations are defined in your tenancy agreement...

  • Can I change my apartment?

    A room swap is possible with a notice period of one month to the end of the month, at the earliest one month after moving in.In order to do this, we first need your original signed letter of termin...

  • What is a debt-free certificate?

    A debt-free certificate is a document confirming that you have no outstanding payments or open balances with THE FIZZ. It is issued once all rent and additional charges have been fully settledThe c...

  • When and how can I terminate my tenancy agreement?

     If you have an open-ended tenancy agreement, regular termination is subject to the booking type you selected during the booking process and which is specified in your tenancy agreement.1. Importan...

  • What is included in the operating costs?

    Operating costs are already included in your monthly all-in price, allowing you to plan your expenses more easily.These costs cover typical running expenses such as heating, water, electricity and ...

  • When and how do I receive my confirmation of termination?

    You will receive your termination confirmation via e-mail. The timing depends on the type of your termination: Standard Termination: We will send your confirmation within one to two working days af...