Rochelle
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Recent activity by Rochelle-
What is liability insurance and why do I need it?
Liability insurance covers liability damages and thus protects the insured person from losing his or her own assets due to damage. For example, if the policyholder loses the key to the rented apart...
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What should I do if I don’t have a SEPA-enabled account yet?
No problem! You will find the document for the SEPA mandate in your contract documents and have up to 14 days after the start of the contract to open a SEPA-enabled account and send us the complete...
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How can I book a viewing and what can I view?
We look forward to welcoming you to an on-site viewing. How to book: You can easily schedule your personal appointment using our Online Calendar on the website. During the tour, you will be shown ...
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How can I make payments from abroad?
You are welcome to transfer your rent or deposit from a foreign bank account.To avoid any processing delays or automated late fees, please keep the following requirements in mind:Cover all transfer...
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Can I extend my stay?
If you would like to stay longer at THE FIZZ, you may have the option to continue your stay by booking your apartment for a new rental period. We will inform you months in advance by email about av...
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What happens if I pay late?
Rent is due on the date specified in your lease agreement. Because our billing processes are automated, late payments carry important consequences:Late Payment Fees: If your monthly all-in rent is ...
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Can I withdraw from my rental contract?
Yes, you can withdraw from your rental contract within 14 days after it has been signed by both parties. To exercise your right of withdrawal, simply use the Withdrawal form in the Tenant Portal o...
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What happens if I overpay?
If you accidentally transferred too much money or submitted a duplicate payment, there is no need to worry or open a support ticket. The funds will be processed as follows:Automatic Account Credit:...
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What is termination without notice?
A termination without notice is an extraordinary form of contract termination that may be issued by THE FIZZ if there are serious breaches of the tenancy agreement or house rules.Common causes incl...
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What is a warning notice?
A written warning is a unilateral declaration of intent. Its purpose is to inform the tenant that a certain behaviour, e.g. noise at night or constantly late rent payments, is considered to be in b...