Rochelle
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Activity overview
Latest activity by Rochelle-
Rochelle created an article,
What is the broadcasting fee? Do I have to pay it?
The broadcasting fee is a mandatory fee for public broadcasting services. It is charged per apartment, regardless of the number of residents, and generally applies to individuals aged 18 and over. ...
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Rochelle created an article,
What is included in the operating costs?
Operating (ancillary) costs are already included in your monthly all-in price, allowing you to plan your expenses more easily. These costs cover typical running expenses such as heating, water, ele...
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Rochelle created an article,
What is a debt-free certificate?
A debt-free certificate is a document confirming that you have no outstanding payments or open balances with THE FIZZ.It is issued once all rent and additional charges have been fully settled. The ...
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Rochelle created an article,
Will I receive invoices for my payments?
At THE FIZZ, invoices are generally not issued for monthly rent or the deposit, as these payments are based on your rental agreement.Your payment obligations are defined in your rental agreement. T...
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Rochelle created an article,
What is a warning notice?
A written warning is a unilateral declaration of intent. Its purpose is to inform the tenant that a certain behaviour, e.g. noise at night or constantly late rent payments, is considered to be in b...
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Rochelle created an article,
What happens if I overpay?
If you accidentally transferred too much money or submitted a duplicate payment, there is no need to worry or open a support ticket. The funds will be processed as follows:Automatic Account Credit:...
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Rochelle created an article,
What happens if I pay late?
Rent is due on the date specified in your lease agreement. Because our billing processes are automated, late payments carry important consequences:Late Payment Fees: If your monthly all-in rent is ...
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Rochelle created an article,
How can I make payments from abroad?
You are welcome to transfer your rent or deposit from a foreign bank account.To avoid any processing delays or automated late fees, please keep the following requirements in mind:Cover all transfer...
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Rochelle created an article,
What should I do if I don’t have a SEPA-enabled account yet?
No problem! You will find the document for the SEPA mandate in your contract documents and have up to 14 days after the start of the contract to open a SEPA-enabled account and send us the complete...
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Rochelle created an article,
What is the SEPA Direct Debit Mandate?
The SEPA Direct Debit Mandate is an authorization that allows your monthly all-in rent to be automatically deducted from your bank account.The payment is usually collected around the 1st of each mo...