When do I have to pay the deposit?

Once you have digitally signed your tenancy agreement and your enrolment has been approved, please pay the security deposit within 3 days of making your reservation to secure your booking.

The payment details can be requested through the portal. 

When making the transfer, please include your booking ID and full name in the payment reference. This will help us identify your payment and allocate it to your booking as quickly as possible.

Once we receive it and our finance allocates your payment to your booking, we will confirm it; afterward, the booking will be completed. Please note that this process may take 1–3 working days. 

Once your booking has been confirmed, please schedule your move-in appointment well in advance using the online calendar link provided in your booking confirmation.

Please note: if you did not provide a SEPA-enabled bank account during the booking process, you must transfer the first monthly costs at least two weeks before the start of your tenancy in order to complete your move-in.