When are service costs reconciled?

Long stays:

How are the Service Costs Calculated?

The service costs stated in your Tenancy Agreement are an estimation, as you can only know actual usage/costs after they have been used or incurred. Utilities are calculated based upon individual usage, as well as a proportionate share of community area utilities. Other costs are based upon actual costs and are divided across the number of residents.

When are Service Costs Reconciled?

An accounting of the actual costs against the advances paid will be completed no later than 1 July of the following year. Should you move out mid-year, the actual costs will be reconciled upon the termination of your tenancy agreement, and any overpayment will be added to the security deposit refund. Conversely, should the costs be higher than the advances paid, you will receive an invoice. Again, if you move out mid-year, this invoice will be charged against your security deposit.

What if I have questions regarding my service cost reconciliation?

We have a special customer service enlisted to assist you with such questions.  They can be contacted via phone at +31 3 060 961 05, or email at zerofriction@the-fizz.com.  

When do I get a settlement of my service costs?

Within 6 months after the end of the calendar year, you will receive a statement of your service costs of the previous year.

Short stays: 

all ancillary costs are paid directly to THE FIZZ Leiden and they are fixed costs, not subjected to annual settlement.