What are the service costs?

Utrecht
The total monthly costs are the base rent, internet service, furniture and service costs combined.  Service costs for utilities and general costs are paid as advances against the actual costs incurred.   A reconciliation is completed no later than 1 July of the following year; you’ll either receive an invoice, or an overpayment is refunded via your security deposit. The base rent is the rent price for the accommodation itself, and the service costs are the additional expenses such as, but not limited to:

Utilities: 
Heating, Electricity, Water Utilities to your apartment are individually metered. Utilities for the community areas are spread equally across all residents.
Other Costs:  
Cleaning Community areas, Pest Control, Garden/Landscape/Plant Maintenance, Community area light bulb replacement, Insurance (Glass), Window Washing, Fire Extinguisher Maintenance, Winter Service (Ice/Snow Removal), elevator emergency telephone line, and security. These are reconciled against actual costs later in the year.

Leiden long stays
The total monthly costs are the base rent, internet service, furniture, and service costs combined. Service costs for utilities and general costs are paid as advances against the actual costs incurred. A reconciliation is completed no later than 1 July of the following year; you’ll either receive an invoice, or an overpayment is refunded via your security deposit. The base rent is the rent price for the accommodation itself, and the service costs are the additional expenses such as, but not limited to,

Utilities: 
Cold water and electricity to your apartment are individually metered. Utilities for the community areas are spread equally across all residents.

Other Costs:  
Utilities common areas, internet, security, CCTV, elevator emergency phone, caretaker (huismeester), digital parcel box, garden maintenance, replacing light bulbs, cleaning, pest control and other small repairs to the common areas                                                                                                                  

The costs for heating, cooling and hot water for long stays are paid directly to Linhorst Energy company and not to THE FIZZ Leiden, based on the separate agreement concluded with the Energy company. Your costs regarding heating/cooling/warm tap water are billed directly to the provider, Linthorst Energy and are additional. For questions or troubleshooting, you can reach them via email: klantenservice@linthorst.world, or by phone via: +3155 – 2017005

Leiden short stays
Operating (ancillary) costs are already included in your monthly costs allowing you to plan your expenses more easily.
These costs cover typical running expenses such as heating, water, electricity, and general utilities and are managed as cost-efficiently as possible.
Operating costs are charged as a flat rate, and a separate operating cost statement is not issued.
As operating costs are based on current market conditions, adjustments may be necessary in exceptional cases.

How are the service costs calculated?

The service costs stated in your Tenancy Agreement are an estimation, as you can only know actual usage/costs after they have been used or incurred. Utilities are calculated based upon individual usage, as well as a proportionate share of community area utilities. Other costs are based upon actual costs and are divided across the number of residents.

When are Service Costs Reconciled?

An accounting of the actual costs against the advances paid will be completed no later than 1 July of the following year. Should you move out mid-year, the actual costs will be reconciled upon the termination of your tenancy agreement, and any overpayment will be added to the security deposit refund. Conversely, should the costs be higher than the advances paid, you will receive an invoice. Again, if you move out mid-year, this invoice will be charged against your security deposit.

What if I have questions regarding my service cost reconciliation?

We have a special customer service enlisted to assist you with such questions.  They can be contacted via phone at +31 3 060 961 05, or email at zerofriction@the-fizz.com.  

When do I get a settlement of my service costs?

Within 6 months after the end of the calendar year, you will receive a statement of your service costs of the previous year.