When will I receive my deposit back?

Following your departure, your security deposit cannot be paid out in cash or via instant transfer on the day of your key handover. Due to necessary administrative and accounting checks, the process requires some time:

The Return Window: Your deposit will be refunded within up to 10-12 weeks.

How the Period is Calculated: It is crucial to note that the return process begins on the official end date of your accommodation agreement, not on the day you physically move out or hand in your keys (for instance, if you vacate your studio early in the middle of the final month).

Variables Affecting Processing Speed

While our accounting department aims to process refunds as quickly as possible, the exact duration depends on several factors:

Outstanding Balances: If there are any unpaid rents, late fees, or cross-charges for damages and deep-cleaning services documented in your signed final handover protocol. 

Missing bank details: If bank details for the deposit refund are not provided or incorrect.
International Transfers: Bank processing times for accounts located outside the Eurozone (non-SEPA transfers) can take significantly longer.

Final Audits: The systematic administrative review of all closing accounts during peak seasonal move-out periods.

💳 Our Advice: Please double-check that you have provided the House Management team with your accurate and up-to-date banking details (IBAN/BIC or international routing numbers) during your check-out or via the portal. The refund can only be executed once your resident account balance is completely clear. If you have any specific inquiries, feel free to reach out to us at any time using the online contact form.