How can I make payments from abroad?

You are welcome to transfer your monthly all-in price or deposit from a foreign bank account. To avoid any processing delays or automated late fees, please keep the following requirements in mind: 

Cover all transfer fees: International transfers (especially from non-SEPA countries or in non-Euro/ Czech crown (CZK) currencies) almost always incur transaction and exchange rate charges. Make sure to select the "OUR" fee option (sender pays all fees) when setting up the transfer. 
Avoid deductions: If these fees are not covered by you in advance, banks will deduct them directly from the sent amount. This results in an incomplete payment on our end, leaving an outstanding balance on your tenant account.
Check with your bank: Associated costs and current conversion rates are typically displayed by your banking provider during the digital transfer setup.
Bank transfer duration: International transfers may take several days until the payment arrives in our bank account. Please make sure that you make the transfer several days before the given payment deadline so we receive the payment on time. From the second month onwards, your monthly all-in price is always due on the 1st day of the respective month.

⚠️Please note: You can find our bank details on the first page of your accommodation agreement and in your booking confirmation email. Please make sure to include your booking ID and full name when making the bank transfer so we can allocate your payment correctly. Payment by cash or credit card on the spot is not possible. The tenants are required to bear any bank fees and any difference in the exchange rate.

⚠️Please note: Some banks like (Banco Santander or Garanti BBVA usually send the bank transfer through 3rd party bank which results in additional bank fees which are charged on the sent amount. With large amounts sent in different currency than the one assigned to you, we recommend adding 750CZK/30€ to the amount you convert into the different currency to avoid missing funds. (without guarantee). An overpayment will be made for the next open payment. Unfortunately, we aren’t able to provide you with the exact amount you need to send us in different currency than stated in your accommodation agreement.